Here in this blog, we are going to address a user query – Why MS Outlook is Not Receiving Emails? If you are among those who are facing the issue, then here is the troubleshooting guide to fix the error.
If you are facing the Microsoft Outlook not receiving emails issue, then it means that there is some issue with your email data file or a problem related to storage. In this case, you will not be able to receive emails in your Outlook. This can be problematic if you are expecting any import emails. Then, the issue needs to be taken care of and fix quickly.
Why Isn’t Outlook Receiving Emails?
There can be various reasons to face the error, some of them are –
- Check your block list, maybe you accidentally block the sender.
- Internet connectivity can be the reason for facing certain errors.
- Your antivirus software may mistakenly block the sender.
- Your mailbox storage is full and not able to receive more emails.
- Maybe your account setup process is not completed properly.
What to do When Your Outlook is not receiving Emails?
Outlook is the most used email client due to its advanced features. However, it also encounters issues just like other applications. Sometimes, you cannot open specific Outlook items when offline or any other known or unknown errors. If you face such errors, then it need immediate attention and solutions to fix them. Here are some practices that help in solving this error.
- Check Internet ConnectivityIf your Outlook is not receiving emails, then the right way check your internet connection. Outlook requires active internet connectivity to send or receive emails. If your connection is down or unstable, then there are high chance of facing this issue.
- Verify Account SettingIncorrect or outdated account settings can also prevent Outlook from receiving emails. Firstly, check your account settings and solve the issue. For that, go to File >> Account Setting and choose teh email account and click on Change. Double-check the incoming and outgoing server settings.
- Delete Unwanted DataA full inbox and outbox folder can also cause Outlook is not receive email errors. Check the emails delete all the emails that are important and make your inbox full.
- Update OutlookOutdated software can have bugs and compatibility issues. Check the new available version of Outlook and update your application. IN your account setting find the update option and click on Update Now button.
- Corrupted Data FileSometimes a corrupted data file and also affect Outlook working and you will not be able to receive new emails. If that is the case then, repair Outlook PST file using the scanpst.exe tool. After that, check your inbox folder for new emails. If your offline data file having issues, then it is best to convert OST to PST format and backup your mailbox. data.
- Disable Antivirus Software(Temporary)At times, the installed antivirus software in your system can prevent Outlook from receiving emails. Temporarily deactivate the application and maybe you will receive the emails. If it works then, add teh Outlook to the white list and avoid the error.
- Repair and Reinstall OutlookIf all the mentioned solutions are not able to fix the error, then maybe your Outlook profile having the issue. In that case, first, try to repair your data file. If you cannot repair PST file using scan.pst, then you need to uninstall the Outlook application. Then, reinstall it and configure your email account.
Tip: Secure Way to Save Outlook Data
If you are still facing the error and not receiving new emails, then you can backup Outlook emails to USB drive, or flash drive and save them locally. In this way, you have a copy of your data locally and you can empty your mailbox. For the backup process, you can use the Import/Export tool of Outlook and export your important data. If the import/export option greyed out Outlook, then you will need an automated tool. SysConverter for Outlook can help you to save your Outlook emails, contacts, calendars, etc. into different file formats. You can use the demo version of teh software to know its complete working.
Conclusion
Here in this blog, we discuss the different solutions to fix “Outlook is Not Receiving Emails” error. Sometimes facing such errors can be frustrating, thus they need to be fixed immediately. Follow the given steps and solve the issue and you will be able to receive new emails in your Outlook inbox.